Privacy Policy

WealthCrest Financial, LLC

Effective Date: 01/01/2025

1. Introduction

WealthCrest Financial (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our CRM platform, website, tax software, and related services.

2. Information We Collect

We may collect personal and financial information including:

• Full name, phone number, email, and address
• Social Security Number, ITIN, EIN, and taxpayer identification data
• Tax documents, income statements, W2 or 1099 forms
• Bank statements and refund-related banking details
• Credit reports and credit-related data
• Business entity information and formation documents
• Technical data such as IP address, browser type, device identifiers
• CRM activity data including form submissions, uploads, and portal usage
• Payment or billing details when applicable

Information is collected through secure portals, online forms, communication channels, and scheduling systems.

3. How We Use Your Information

Your information may be used to:

• Provide tax preparation, credit repair, bookkeeping, payroll, and business formation services
• Prepare and e-file federal and state tax returns
• Register businesses and complete compliance filings
• Deliver CRM functions and portal access
• Maintain IRS and state compliance records
• Communicate service updates, document requests, and appointment reminders
• Process payments, refund advances, or bank product requests
• Improve our CRM, website, and customer experience through analytics

You may opt out of promotional communication at any time.

4. Information Sharing and Disclosure

We do not sell or rent your personal information. Data may be shared only with:

• Authorized staff, contractors, or tax preparers needing access to perform services
• Third-party processors such as tax software providers, CRM platforms, credit bureaus, payment processors, or banking institutions
• State or federal agencies when legally required
• Legal authorities in response to subpoenas, investigations, or IRS audits

All third parties are bound by confidentiality and security obligations.

5. Data Protection and Security

We safeguard your information using administrative, technical, and physical protections, including:

• Encrypted cloud servers
• Secure client portals
• Role-based access controls
• Strong password protection and multi-factor authentication
• Routine cybersecurity monitoring
• Ongoing updates to ensure system integrity
• Compliance with IRS Publication 4557, GLBA Safeguards Rule, and our Written Information Security Plan (WISP)

While we follow industry best practices, no system can guarantee absolute security.

6. Data Retention

We retain information:

• As long as your account remains active
• As required by IRS recordkeeping rules (minimum three years)
• As needed to provide services or meet legal obligations

You may request deletion of legally permitted data by emailing [email protected].

7. Cookies and Tracking

Our website and CRM may use cookies and analytics tools to enhance performance and user experience. You may disable cookies in your browser, but certain features may be limited.

8. Your Rights

You may request:

• Access to your personal information
• Corrections or updates
• Deletion where legally permissible
• A copy of your data
• Removal from marketing or SMS communication

Contact us at [email protected] for assistance.

9. SMS Communication Disclosure

If you opt in to SMS messages, you may receive:

• Appointment reminders
• Document requests
• Security alerts
• Compliance notices
• Promotional offers

Message and data rates may apply. You can opt out at any time by replying STOP.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors without verified parental consent.

11. Third-Party Software and Platforms

WealthCrest Financial uses secure third-party systems including:

• SuiteDash CRM and HighLevel CRM
• Encrypted tax software platforms
• Banking and payment processors
• Secure document verification tools

These partners may store metadata or encrypted records but are subject to strict confidentiality agreements.

12. Bank Product and E-File Compliance

When you request refund transfers or bank products, we may share required information with:

• Refund advantage banks
• Tax software providers
• Financial institutions processing refunds

Only required data is shared as mandated for IRS and banking compliance.

13. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted in the CRM or on our website, and the updated date will appear at the top. Continued use of our services constitutes acceptance of the revised terms.

14. Contact Information

For questions or privacy-related requests, contact:

WealthCrest Financial, LLC
📧 [email protected]
📞 (972) 440-5152